LEGAL REFERENCE

t12 par aapki privacy hamara pehla qaida hai

Q: Mera SadaPay number galat type ho gaya. Hamara support kaise help kar sakta hai?

Fori email karo privacy@t12.fun par—likho 'Wrong Payment Number' subject mein. Hamara team within 4 hours aapko call karega aur galat number ko sahi karega. Withdrawal pending rahta hai tab tak—rejected nahi hota. Process secure rehti hai.

Jab aap t12 par apna account kholte ho, aapka naam, pata, payment ki details aur khel ki activity sab kuch encrypted rehti hai. Hum ne Pakistan mein local...

Data EncryptionLocal Qanoon ComplianceAccount Security

Lobby dekho Read FAQ

Kya hum aapki maloomat share karte hain

Hum aapka naam, email, phone number, aur location sirf tab share karte hain jab local qanoon ijazat deta hai ya jab aap hamen clearly permission de dete ho. Agar koi police ya government agency hamse aapki maloomat maange aur unke paas sahi legal authority ho, tab hamari legal team ke zariye us request ko samjha jata hai. Aapka payment history kisi teesre

party ke saath nahi jata. JazzCash, Easypaisa, SadaPay aur Raast ke through jo transactions hote hain, woh unke systems par separate rahte hain. Hamara kaam sirf aapke order ko process karna hai, na ke aapka data beechna.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

RAABTA AASAAN HO

Agar privacy ke baare mein sawal ho

Aapke privacy ke baare mein koi bhi sawaal ya fikar ho to hum yahan hain. T12 ka customer support team Urdu bolne walon ke liye 24/7 mil sakta hai. Email bhejen ya live chat kholen—dono tareeqon mein hum jaldi jawab dete hain.

Team online

Email Support

[email protected] par likhen. Hum 2-4 ghanton mein jawab de dete hain, hata ke weekends par bhi. Urdu mein likha hua har email hum priority se dekhte hain.

Live Chat

T12 lobby mein neeche right corner par chat button hai. Urdu bolne wala agent fori se jude milta hai. Raat 2 baje tak hum available rehte hain, har din.

Secure Ticket

Agar kuch ghalib ho ya sensitive ho, tab account settings mein 'Submit Privacy Request' option use karo. Hum encrypted ticket system se reply dete hain.

BHAROSA KI BUNIYAD

Hamara privacy process kaisa kaam karta hai

T12 par aapka bharosa hamara sabse bara asset hai. Hamne apna privacy infrastructure Pakistan ke supported ilaqon ke qanoon ko dhyan mein rakh kar banaya hai. Har saal...

Encryption Standard

Hum 256-bit SSL encryption use karte hain. Yeh wahi standard hai jo banks use karte hain. Aapka traffic encrypted rahta...

Local Payment Safety

JazzCash, Easypaisa, SadaPay aur Raast—sab ke saath hamara direct integration hai. Aapka payment details unhe jayti hain, hamara database mein...

Account Verification

Jab aap account banate ho, hum phone aur email verify karte hain. Isse fake accounts rok sakte hain aur aapka...

Logout Timers

Agar 30 minit se kuch na karo, aapka session khud band ho jata hai. Desktop aur mobile, dono par yeh...

Withdrawal Verification

Jab aap JazzCash ya Easypaisa par withdraw karte ho, hum aapke number aur account ko verify karte hain. Isse sirf...

Data Deletion Request

Aap kisi bhi waqt apna account delete kar sakte ho. Settings mein 'Close Account' option hai. Hum aapki sab personal...

T12 privacy policy ke zariye kya alag hai

Jab aap privacy policy padho, tab dhyan do ke kya likha hai—aur kya likha nahi hai. T12 par humara approach transparent hai. Hum bolte hain ke aapka data...

Data Sharing	Hum aapka game history, payment method, ya account details kisi marketing company ko nahi dete. Sirf legal cases mein aur government ke order par share karte hain.
Cookies aur Tracking	Hamara lobby mein cookies sirf aapka session aur preferences save karne ke liye hote hain—not for selling your behavior to ad networks.
Third-Party Logins	T12 par aap sirf apne phone number ya email se sign in karte ho. Google ya Facebook account link nahi kar sakte. Yeh aapki privacy badhata hai.
Withdrawal Records	JazzCash, Easypaisa, SadaPay aur Raast par jo transaction hote hain, unka record uthna payment provider ke paas rehta hai, hamara paas nahi.
Account Closure	Jab aap account close karte ho, hamara team aapka personal data within 30 days delete kar deta hai—legal aur tax records chhod kar.
Dispute Handling	Agar payment issue ho ya privacy leak ka shaak ho, hum within 5 business days investigation start kar dete hain aur Urdu mein update dete hain.
Policy Updates	Jab hum privacy policy change karte hain, hamara legal team aapke email par notification bhejta hai—iska matlab aapko barh mein rehna padta nahi.

T12 par privacy ke features jo dikhai dete hain

Jab aap t12 ke lobby mein enter karte ho, aapko neeche right corner mein 'Account Settings' button milegha. Wahan par aap apna data dekh sakte ho...

Settings Panel

Account Settings se aap apna phone number, email, aur address update kar sakte ho. Har change ka log likha jata hai, so agar mistake ho to report kar sakte ho.

Payment Method

Jab withdraw karte ho, aapka JazzCash, Easypaisa, SadaPay ya Raast number verify hota hai. Agar galat number dalo, transaction reject ho jata hai.

Activity Log

Last 6 months ka aapka login history, withdrawal, aur changes ka record visible rehta hai. Isse agar suspicious activity ho to pata chal jata hai.

Two-Factor Auth

Aap apne account par SMS verification on kar sakte ho. Jab koi naya device se login kare, tab code verify karna padta hai.

Session Manager

Agar aapne multiple device se login kiya ho, tab 'Active Sessions' mein dekh sakte ho kaun-kaun se device se aap connected ho. Kisi ko logout kar sakte ho.

Download Data

Aap apna complete personal data download kar sakte ho—export format mein. Isse agar doosri website par move karna ho to le ja sakte ho.

Privacy ke baare mein aksar pooche gaye sawaal

Haan. T12 par aapka password hash karke store hota hai—plaintext mein nahi. Jab aap JazzCash par redirect hote ho, woh alag secure server hai. Hamara staff kabhi aapka password nahi dekh sakta. Withdraw process sirf aapka JazzCash number verify karta hai, password nahi.

Nahi. Aapka transaction Easypaisa aur t12 ke beech encrypted rahta hai. Hum usko marketing company ko, ads network ko, ya kisi bhi third party ko nahi dete. Sirf legal order par government ko share karte hain—aur us case mein aapko notify kar dete hain.

Hamari encryption aur logout timer se account hack hona bohot mushkil hai. Agar aap apna password guess lagao ya sim swap ho, tab hamara security team immediately alert hota hai. Hum aapke JazzCash aur Easypaisa linked account ko unlink kar sakte hain tak aap naya password set karo. Aapki data khud secure server par likha rehta hai.

T12 par sirf session aur preference cookies hote hain—jaise aapka language selection ya last table selection. Hamara advertising cookie nahi hote. Google Analytics type tools nahi use karte jo aapka behavior sell karen. Agar aap cookies disable kar dena to bhi lobby open hota hai, sirf session logout hone par.

Fori email karo [email protected] par—likho 'Wrong Payment Number' subject mein. Hamara team within 4 hours aapko call karega aur galat number ko sahi karega. Withdrawal pending rahta hai tab tak—rejected nahi hota. Process secure rehti hai.

Haan. Account Settings mein 'Close Account' option hai. Jab click karo, aapko email confirmation aata hai. 30 days ke andar aapka naam, phone, address, game history—sab delete ho jata hai. Legal aur tax records 7 saal remain karte hain (qanoon ke hisaab se), lekin wo personally linkable nahi rahe.

Nahi. Aapka location t12 ke server par sirf aapke local service check karne ke liye store hota hai—matlab yeh check karne ke liye ke aap supported ilaqon mein ho. JazzCash ko hum aapka exact location nahi dete. Woh sirf aapka phone number dekh sakta hai.